Cancellation and Refund Policy

Subscription Services

Your membership in the subscription program ("Subscription Service"), including your ability to access services, begins when you complete the intake form, at which time you will be charged for the first month of the Subscription Services.

The Subscription Services may include access to providers, medications where appropriate, and online support.

If you are disqualified by our medical provider for a medical reason, you will receive a full refund.

There is no guarantee of results or effectiveness due to your participation in the Subscription Services.

Cancellation Policy

You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at hello@vitara.org and request a cancellation, or use the chat feature in your patient portal if available.

To ensure a smooth process, your cancellation request must be received at least 72 hours prior to your billing date. If this notice is not provided in time, your subscription may be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.

After cancellation, you will continue to receive Subscription Services through the end of your current billing cycle.

Please review the Refund Policy below to determine whether you are eligible for a refund after cancellation.

Refund Policy

If your Subscription Service is cancelled due to disqualification by our medical provider, you may be issued a refund for the remainder of your Subscription Service charges following the disqualification.

Other than cancellation due to medical disqualification, you will not be issued a refund upon cancellation of the Subscription Services.

Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered to a patient in order to protect public health and safety. If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.

Damaged or Incorrect Items

Please inspect your medication immediately upon receipt. If the medication appears damaged or incorrect, please contact customer service immediately at hello@vitara.org.

Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.

Incorrect items: Incorrect medications may be replaced by the pharmacy.

Subscription Services FAQs

What is included in my Subscription Services price?

Your Subscription Services represent a single price for the subscription purchased. This may include consultations, electronic form submissions, provider reviews, medications fulfilled through a pharmacy, lab services, care support, patient support, and other services that support your medical journey. Services, labs, and medications included may vary.

What if my provider determines I am no longer eligible for the Subscription Services?

If your provider determines you are no longer eligible for the Subscription Services, your subscription may be canceled and a refund may be issued when appropriate. If you have questions or concerns about an eligibility-initiated cancellation, please contact customer service at hello@vitara.org.

Unless otherwise stated here, Vitara’s Terms and Conditions govern the Subscription Services Cancellation and Refund Policy.

In all events, you remain responsible for all fees for services and healthcare services rendered. This Cancellation and Refund Policy governs fees for Subscription Services only.