Terms & Conditions

I. Introduction

These Terms of Use describe your rights and responsibilities regarding the Vitara website and platform. By accessing or using the platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy.

Even if you arrived through a third-party or affiliate website, these Terms are between you and Vitara. By using the platform, you consent to conduct business electronically with Vitara and to receive disclosures, notices, and messages to your designated mobile phone and email account.

II. Modification of Terms

We reserve the right, in our sole discretion, to amend these Terms, in whole or in part, at any time and for any reason, without penalty or liability to you or any third party. You should review these Terms periodically. If you continue to use the platform after revised Terms are posted, you will be deemed to have agreed to them.

III. Description of Vitara

The platform is intended to facilitate administrative and technology services related to healthcare support, including record gathering, scheduling, payment support, coordination of prescription fulfillment, and technology support for communication with independent medical providers.

You understand that the platform gathers information from you so an affiliated medical provider may determine whether treatment, medication, or diagnostic testing is appropriate. You consent to Vitara disclosing Your Information to affiliated professional entities, providers, pharmacies, laboratories, and diagnostic companies as needed to coordinate care and fulfillment.

Vitara does not provide Healthcare Services, is not licensed to practice medicine, and does not control or interfere with the provision of Healthcare Services. All Healthcare Services are provided by independent professionals and affiliated professional entities.

IV. Eligibility

• You must be at least 18 years old.
• You must live in the United States and in a state or territory where the Services are available.
• You must agree to be legally bound by and comply with these Terms.
• You must have compatible devices, internet access, and any necessary software.

Meeting these requirements does not guarantee that you will receive Services through the platform. Vitara and affiliated professional entities may impose additional criteria or determine that Healthcare Services are not appropriate in a specific case.

V. Availability

The Services are currently available only in certain states. For current availability information, contact hello@vitara.org.

VI. Registration, User Accounts, and User Data

You must register with Vitara to access the Services. The platform may not always be available, and Vitara will not be liable if all or part of it is unavailable at any time or for any period.

Any User Data submitted on or through the platform may be used, copied, analyzed, displayed, or disclosed by Vitara, our service providers, our successors and assigns, and affiliated professional entities for the purposes of providing Services, performing research and analysis, or improving current and future features, products, and services.

VII. Your Responsibilities and Acknowledgment

• You agree that all information you provide is accurate, complete, and current.
• Your account is personal to you, and you are responsible for maintaining the confidentiality of your username and password.
• You may not share your account or use anyone else’s account.
• You must immediately notify Vitara of any unauthorized use or security breach at hello@vitara.org.
• If you withhold requested information, you may be unable to use the platform or receive related services.

VIII. Restrictions on Use

You may not use the platform for anyone other than yourself, violate applicable laws, attempt unauthorized access, interfere with security, upload malicious code, create competing products, reproduce platform materials for commercial use, or otherwise misuse the platform.

IX. Licensing

Subject to your compliance with these Terms, Vitara grants you a personal, limited, revocable, nonexclusive, and non-transferable license to view, download, access, and use the platform solely for your personal and non-commercial use. All rights not expressly granted are reserved by Vitara and its licensors.

X. Disclaimer of Limited Healthcare Services

The platform is structured for certain healthcare-related services and should not be considered comprehensive medical advice, care, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider regarding your health, conditions, medications, or treatment decisions.

XI. Telehealth Consent

Telehealth uses electronic communications and other technologies to connect patients with licensed healthcare professionals. Telehealth may carry benefits and risks. In order to receive Healthcare Services, you will be required to agree to the applicable Telehealth informed consent. By using the Services, you acknowledge that Vitara is a beneficiary of the Medical Consent and has the right to enforcement.

XII. Payment

When you submit Your Information for Healthcare Services, you agree to pay all fees due. By entering payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due. Medical consultation fees are not refundable, prescription products cannot be returned for reuse or resale, and all sales are final except where required by law.

You understand that you are responsible for all fees due to receive the Services, including fees charged by medical providers and affiliated professional entities. Payment information may be processed using Stripe. For more information, you may review Stripe’s privacy notice at https://stripe.com/privacy.

Vitara-affiliated medical professional entities are not contracted with health insurance plans for these Services, and coverage is not guaranteed for Healthcare Services, prescriptions, or laboratory services.

XIII. Privacy

Vitara understands the importance of confidentiality and privacy regarding Your Information. Please review our Privacy Policy for a description of how we may collect, use, and disclose Your Information in connection with the platform.

XIV. Intellectual Property

As between Vitara and you, Vitara is the sole and exclusive owner of all right, title, and interest in and to the platform and its content, features, functionality, and intellectual property. Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of the platform shall be owned solely and exclusively by Vitara or its licensors.

XV. Third-Party Links and Websites

The platform may contain hyperlinks or references to third-party websites. These linked sites may not be under our control, and we are not responsible for their information, products, services, or content. Your use of linked sites is at your own risk.

XVI. Disclaimer of Warranties

THE PLATFORM AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. Vitara AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, COMPLETENESS, FUNCTIONALITY, RELIABILITY, OR SPEED OF DELIVERY.

XVII. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER Vitara NOR ITS RELATED PERSONS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER OR MOBILE DEVICE DAMAGE, OR SYSTEM FAILURE. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF Vitara FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED U.S. ONE HUNDRED DOLLARS ($100.00 USD).

XVIII. Indemnification

You agree to indemnify, defend, and hold Vitara and its related persons, licensors, and suppliers harmless from and against any and all third-party claims, demands, liabilities, costs, or expenses, including attorneys’ fees and costs, arising from or related to your breach of these Terms, unauthorized use of the platform, or violation of applicable laws, rules, or regulations.

XIX. Modifications to the Platform

Vitara reserves the right at any time and for any reason to modify, temporarily or permanently discontinue, the platform or any portion of it, with or without notice. You agree that Vitara shall not be liable to you or any third party for any modification, suspension, or discontinuance of the platform.

XX. Suspension and Termination of Rights

The Terms remain in full force and effect as long as you continue to access or use the platform. Your permission to use the platform automatically terminates if you violate these Terms. Vitara may terminate or suspend any rights granted by these Terms and your access to the platform at any time and for any reason.

XXI. Governing Law; Dispute Resolution; Arbitration

IN THE EVENT OF A DISPUTE, YOU AND Vitara AGREE TO TRY TO RESOLVE IT INFORMALLY FIRST. IF WE CANNOT RESOLVE IT IN 60 DAYS, WE AGREE TO WAIVE THE RIGHT TO TRIAL BY JURY AND ARBITRATE THE CLAIM INSTEAD OF GOING TO COURT.

You agree to resolve disputes with Vitara through binding arbitration, except for small claims matters that qualify and intellectual property claims. Before initiating arbitration, you agree to send a Pre-Arbitration Demand to hello@vitara.org so the parties can attempt informal resolution.

You may opt out of this arbitration clause within thirty (30) calendar days of first accepting these Terms by sending an email to hello@vitara.org that clearly states you decline arbitration.

Any demand for arbitration by you may be sent to Vitara, LLC, Knoxville, TN, hello@vitara.org. Arbitration will be administered by National Arbitration and Mediation under its applicable rules. The parties also agree to a class action waiver and batch process provisions for mass filings as described in the underlying legal text.

XXII. Copyright Infringement

Vitara reserves the right to remove any content or material available on or through the platform at any time and for any reason. If you believe copyrighted content on the platform infringes your rights, you may send notice to our designated contact at hello@vitara.org, including the information required by the Digital Millennium Copyright Act.

XXIII. Miscellaneous

These Terms set forth the entire understanding between you and Vitara regarding the subject matter described here. If any provision is held invalid, the remaining provisions remain in full force and effect. Our failure to act with respect to any breach does not waive our right to act with respect to subsequent or similar breaches. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

XXIV. Contact Information

If you have any questions or concerns, please contact hello@vitara.org.

Vitara is a patient management platform that works with independent physicians and practitioners who provide services utilizing the Vitara platform. Vitara does not directly provide medical or pharmacy services and payment does not guarantee the writing or dispensing of a prescription. Medical services are provided via independent providers. The information provided on this website is for informational purposes and not a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your health, please talk to your doctor. This site is an advertisement for services and not any specific medication.